Privacy Policy - Data Protection & Your Rights | betzella.com

Last updated: January 2025

At Betzella, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website at betzella.com or use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your rights are protected at all times.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document regularly, as we may update it periodically to reflect changes in our practices or legal requirements.

Information We Collect

We collect various types of information to provide you with our services and improve your experience on our platform. The categories of data we collect include:

Personal Information You Provide

When you register an account, complete forms, or contact us, you may provide the following information:

• Full name and date of birth
• Email address and telephone number
• Residential address and country of residence
• Government-issued identification documents for verification purposes
• Payment information, including bank account details, credit card numbers, and e-wallet credentials
• Username and password for account access
• Communication preferences and marketing consent

Information Collected Automatically

When you visit our website, we automatically collect certain technical data, including:

• IP address and geographic location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and search terms used
• Date and time of access

Information from Third Parties

We may receive information about you from third-party sources, such as identity verification services, fraud prevention agencies, and affiliate partners who refer you to our platform.

How We Use Your Data

We process your personal information for specific, legitimate purposes. The primary ways we use your data include:

• Account Management: To create, maintain, and secure your account, verify your identity, and process transactions.
• Service Delivery: To provide access to our gaming platform, process deposits and withdrawals, and manage your gaming activities.
• Legal Compliance: To comply with licensing requirements, anti-money laundering regulations, responsible gambling obligations, and other applicable laws.
• Communication: To respond to your enquiries, send service-related notifications, and provide customer support.
• Marketing: With your consent, to send promotional offers, newsletters, and information about new features or services.
• Analytics and Improvement: To analyse website usage, improve our services, and develop new features.
• Security: To detect and prevent fraud, unauthorised access, and other illegal activities.

We process your data based on one or more of the following legal bases: your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests.

Data Sharing

We respect your privacy and only share your personal information in limited circumstances. We may disclose your data to the following categories of recipients:

Service Providers

We engage trusted third-party companies to perform services on our behalf, including payment processors, identity verification providers, cloud hosting services, and customer support platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Affiliate Partners

If you were referred to Betzella through an affiliate partner, we may share limited information with that partner to track referrals and calculate commissions. This typically includes your username, registration date, and activity status.

Analytics Providers

We use analytics services to understand how visitors interact with our website. These providers may collect anonymised data about your browsing behaviour to help us improve our platform.

Regulatory Authorities

We may disclose your information to licensing authorities, law enforcement agencies, or other regulatory bodies when required by law or to protect our legal rights.

Corporate Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes.

Your Rights

Under data protection law, you have several rights regarding your personal information. These include:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data.
• Right to Restriction: You may request that we limit the processing of your data in specific situations.
• Right to Data Portability: You may request to receive your data in a structured, machine-readable format or have it transferred to another controller.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, although this period may be extended in complex cases. We may require proof of identity before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. The retention period depends on the nature of the data and our legal obligations:

• Account Information: Retained for the duration of your account and for a minimum of five years after account closure, as required by gambling regulations.
• Transaction Records: Retained for at least seven years to comply with financial and anti-money laundering regulations.
• Communication Records: Retained for up to three years to resolve any disputes and maintain service quality.
• Technical Data: Generally retained for up to two years for analytics and security purposes.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention procedures.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management and security features.
• Functional Cookies: Enable enhanced functionality, such as remembering your preferences and login details.
• Analytics Cookies: Help us understand how visitors use our website, allowing us to improve performance and user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection team:

Email: [email protected]

We take all privacy enquiries seriously and will endeavour to respond to your concerns promptly and thoroughly. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

Betzella is committed to maintaining the highest standards of data protection and will continue to review and update our practices to ensure your privacy is safeguarded.